DcWallet

If your relevant certificates expire after the real-name authentication is passed, in order not to affect the fund entry, please update the information as soon as possible. You can contact Us feedback, DcWallet compliance department will also send you a reminder email.

There is no handling fee for applying to open an account.

According to the relevant regulations of the China Administration of Foreign Exchange, trade-related foreign exchange receipts and payments require a true and legal transaction background, so you need to provide store authorization information to meet compliance requirements. If you cannot provide relevant information, you will not be able to continue to use the services provided by DcWallet payment normally.

No, one DcWallet account can manage multiple platforms and multiple stores.

One real-name authentication information can only register one DcWallet account.

For corporate information registration, you need to provide business license, legal person certificate materials, shareholder certificate materials, etc.;
For personal information registration, you need to provide personal certificate materials.

Currently, only one iPaylinks account can be registered with the same mobile phone number or email address, and the mobile phone number and email address cannot be reused.

DcWallet will not share data with any third party without my permission. We will fully protect the safety of your funds.

DcWallet will securely encrypt the information uploaded by users to ensure the security of the information.

If you are registering with an email: 1. Please check whether the email has entered spam in the background of your email; 2. Please check whether the email is blocked; 3. Confirm whether your email address is correct. If the e-mail address is correct, please send it again; if you still cannot receive the e-mail, we recommend that you change your e-mail address to register;
If you use a mobile phone to register: 1. Please confirm whether your mobile phone number is Three-party application shielding; 2. Please confirm whether your mobile phone is in normal state; 3. Please confirm whether your mobile phone number is blocked by the operator (China Mobile, China Unicom, Telecom), if it is blocked, we recommend that you change your phone No. application;

Currently, DcWallet accounts support the generation of multiple receiving accounts, and the maximum number of receiving accounts is 100.

According to the regulations of the People's Bank of China, in order to ensure transaction safety, real-name authentication must be carried out when it comes to online fund business. This is also to ensure that the account is used by the person himself, and not someone else fraudulently using information to register. The real-name relationship of the account ensures the legitimacy of the electronic contract and protects the legitimate rights and interests of the merchants.

If your KYC materials are submitted before 17:00 on the working day, then DcWallet will complete your KYC material review on the same day; if you submit the KYC materials after 17:00 on the working day, the review of the materials will be postponed to the first Processing within two working days.

DcWallet currently only supports the registration of individuals or companies in Mainland China or Hong Kong.

You can apply for cancellation through online customer service and consultation telephone.

For the security of your account, the system will automatically lock your account after entering the wrong password 5 times. You can contact online customer service or consultation phone to apply for unfreezing.

According to mainland China's regulatory policies, every RMB settlement to mainland China must be legally compliant. After you complete the store binding, the store order details you bound will be used to prove the source of your funds in the account, so as to meet the regulatory policy of paying to mainland China.

The name of the store should be filled in strictly according to the eBay/Amazon store id name, and cannot be named casually.

Application path: "Global Collection-New Receiving account", enter the page and fill in the relevant information.

Please check yourself whether your shop contains the following four questions:
1. Whether the site selected on our platform does not correspond to the site you authorized in the Amazon backend;
2. Whether there is a space in the copy and paste key, It is recommended to enter it manually;
3. Is your Amazon store in a normal state? If you have triggered Amazon’s KYC review in the past, you need to call Amazon customer service to change the store status;
4. If the new store has not been reviewed by Amazon, it will also lead to unsuccessful authorization;

Does the self-inspection store contain the following four questions:
1. Whether the page is blocked, causing the eBay back-end login page to fail to jump successfully;
Secondly, whether the eBay store status is normal;
3. The eBay page is restricted due to the eBay system network problem and cannot be authorized normally;
4. After the eBay page is authorized, do you return to the DcWallet store add page and click "Submit";

Binding the store is to ensure that the funds received come from the eBay/Amazon store order flow. If you do not bind the store for authorization, the funds can only be paid to a foreign currency bank account, and you cannot settle foreign exchange in RMB.

If a store corresponds to multiple country sites and supports the same currency, you can apply for a collection account and distribute it in the Amazon backend. For example: countries in North America can support unified collection of U.S. dollars, and the same U.S. dollar collection account can be allocated to Canada, Mexico, and the United States for collection; countries in Europe can support unified collection of euros, and the same The euro collection account is allocated to Germany, France, Italy, and Spain.

Amazon individual sellers do not have an MWS (shop authorization code), so they should upgrade to a professional seller before adding an operation store. (Professional sellers will have a monthly fee of 40 US dollars)

The collection account generated by DcWallet is not divided into individuals and businesses; it does not affect the binding to Amazon/eBay for collection.

The name is the Japanese name of the account holder provided by DcWallet's cooperative bank in Japan. There will be no store association due to the use of a Japanese Yen overseas payment account.

Yes, an overseas collection account can be bound to the U.S., Canada, and Mexico stations of the same store at the same time for collection.

IBAN is the receiving account number you applied for with us, you can see it in the bank account information.

For the above 3 types, fill in the SWIFT Code in the bank account information.

Yes, you can click on the receiving account for which you need to issue a certification letter, and you will see the function of downloading the account certification letter.

There is a small exclamation mark next to the account name you see in the account holder name column. After you put the mouse on it, it displays "If your Amazon cannot use full-width katakana, please use half-width when filling in the account holder Katakana: ｸｲｰﾝﾋﾞｰ."

In order to avoid account freezing, you can communicate with the Amazon account manager in advance before modifying the payment method, and inform you of the payment account that needs to be replaced, and it is your own operation, and the screenshot is archived.
How to contact Amazon customer service:
You can enter the Amazon merchant backstage, click [Help]-[Get Support]-[Cannot find what you need]-[Contact Us], select [Update Payment Method]-[Other Account Questions] to contact Amazon customer service (open Amazon case).

If you have not opened an Amazon store when you applied for an overseas payment account, you can click "No product for sale/No store yet" when applying for an overseas payment account to get the payment account in advance, and then add the seller number and seller number when the store starts to operate normally MWS authorization token.

It will take about 3-5 working days for the Amazon settlement payment to be transferred to your bank account. We will notify you by SMS as soon as it is credited.

After logging in, click [Global Receipt]-[Transaction Management], you can query details and support table export.

Since the cooperation channel access is mainly the online connection of the system, and each cooperation channel is different, there is no guarantee that there will be a corresponding water bill/receipt form for all the accounts. It is recommended to check the account flow in the DcWallet collection background first.

A scanned copy of the company’s business license, IDs of the company’s primary contact person and beneficiary, personal expense bills of the primary contact person and beneficiary, company-to-public bank statement, authorization letter, and company’s daily expense statement (Amazon will arrange a special person in this process To provide guidance on the information and materials required, and to answer related questions, you can consult the official Amazon personnel)

Click the search box on the PayPal page, and the page will prompt "Enter your bank account details" and provide an entry (if you can't see the entry, you can log out and log in again several times). After clicking to enter the page, fill in the account details in the DcWallet collection backstage.

When the store withdraws cash, the system will deduct the corresponding withdrawal fee from your cash withdrawal amount, and the remaining part is the amount actually withdrawn to your bank account. At the same time, when you withdraw the original currency, remittance via swift will incur intermediary bank fees.

UK, Germany, Italy, France, Spain.

You can add a cash withdrawal bank card through the payment page. To delete the bound bank card, you can apply through online customer service or consultation phone.

The DcWallet exchange rate is the real-time price based on the Bank of China’s RMB spot exchange purchase price.

DcWallet payment in RMB is based on the purchase price of Bank of China’s spot foreign exchange.

The time limit for payment in the original currency is T+1. If the cash is withdrawn on Saturday/Sunday in Beijing time or on a public holiday in the United States, the payment will be postponed to the next working day.

The use time of the currency exchange function is from 8:00 to 18:00 on working days, and it is expected to be completed within one hour after initiating the exchange application. The minimum is $10.

You can try to contact the account opening bank first to request an increase in the bank card limit. If the limit cannot be increased, you need to re-bind the cash card. It is recommended to use a type of card.

There are three stages of fees when using swift for international remittance: outgoing fee (remitter fee), intermediary bank fee (remittance bank fee through the middle), and entry fee (receiver fee).

Renminbi withdrawals will arrive on the same day 7*24H, except for bank system maintenance/abnormalities.

Support, operation path: payment------VAT tax payment.

The bound store order flow will be updated to the DcWallet platform in real time, and the corresponding order amount will be deducted when the RMB is settled to China.

Support.

Support.